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TENANTS

Frequently Asked Questions

  • What do I need to apply?

    Our online application system will ask you for your full name, date of birth, social security number (or TIN), phone number, rental history ( at least 3 years), and all sources of income. Rental history must include landlord contact information. Income history can be paycheck stubs, ss or disability letters, retirement funds, bank statements, tax returns... just be sure to upload the documents that will verify your income. You will also need to upload your State issued ID.

  • My credit is not the greatest, can I still get approved?

    We use a comprehensive scoring system that relies on many things, credit being one of them. It is possible to get approved even with less than average credit. On your credit, we do use the overall score but we also take into consideration recent good payment history. In addition, we review rental history, previous evictions, criminal history, employment history and rent to income ratio. This creates a composite score. You may be strong in some areas and weaker in others, but your total score is what counts.

  • Can I have pets in the rental property?

    As a company we are very pet friendly. We do have some property owners that will not allow pets, but most do. All applicants will need to go to https://www.sonvpm.petscreening.com and set up a profile whether or not yu have a pet. We do not have any specific breed restrictions.  

  • Do you accept Housing Authority Rent Vouchers?

    Yes we do. The voucher amount will be applied towards your income verification during the application screening process. You will need to list this in the income section of the application and upload a copy of the voucher. 

  • How do I pay rent?

    You can pay online via your Tenant Portal, in person at the office, mail or via PaySlip at any 7-11 or CVS Pharmacy. 

  • How do I submit maintenance requests?

    You can submit a request online via your Tenant Portal 24/7/365. 

  • What if there is an emergency?

    If you are in danger at any time, please call 911 immediately. If there is a maintenance emergency like water leaks, please turn off the water valve immediately and then submit an urgent maintenance request followed by a phone call to your property manager. 

Still have questions?

Call us at (702) 330-3308 or send us a message using the form below and we’ll get back to you as soon as we can.

Contact Us - Contact Page

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